Health & Safety with Avalon Assurance
Photo: Avalon Assurance logo
HEALTH AND SAFETY
Today’s world has changed, but what remains certain is Avalon’s commitment to our guests’ safety, comfort and peace-of-mind. To that end, we’ve established a set of enhanced onboard protocols and procedures through a new Avalon Assurance program, to ensure the health – and happiness – of our guests throughout their cruise with us.
It all starts with our Global Health & Safety Team, dedicated to ensuring that the cleanliness of all operations exceeds today’s travel standards—from start to finish. The following areas address our commitment to guests.
WELCOME ABOARD:
New embarkation procedures to offer guests a safe start to their journey, including:
- Social distancing throughout embarkation
- Mandatory health screening, including touch-free temperature-check, for all guests and crew
- Luggage disinfection prior to onboarding (with crew wearing gloves and masks)
FRESH AIR, INSIDE AND OUT:
In addition to our Open-Air staterooms, the air in our ships is not circulated between staterooms; only within an individual stateroom and mixed with fresh, outside air.
BLENDING CULTURAL PROXIMITY WITH SOCIAL DISTANCE:
New social distancing guidelines for guests throughout their Avalon cruise include:
- Reducing ship capacity as required for more space on board per guest
- Introducing more dining venues for more dining space per person
- Crew wearing masks for the duration of the cruise during any guest interaction
- Providing masks for guests to wear during any event where social proximity could become an issue, including disembarkation for excursions and safety drills
- Adjusting ratio of guides and coaches for excursions, as required
NEW TECHNOLOGY TO ENSURE CLEANLINESS:
- Electrostatic disinfecting systems
- UV disinfecting systems
TOUCHING HEARTS, NOT HANDS:
Reducing risk with hands-free service, including:
- More hand-sanitizing stations throughout the ship
- Required use of hand-sanitizing stations when leaving the ship, returning to the ship and entering dining venues as well as entering each public/common space
- Self-serve stations, including buffets, drinks, specialty coffees and snacks have been replaced with crew service
- All buffets (breakfast and lunch) replaced by a full range of á la carte menu choices
- Hourly (or more frequent) disinfection of all public areas
COMMITMENT TO THE CLEANEST SHIPS:
Enhanced cleaning procedures throughout each ship, including these additional steps that go above-and-beyond Avalon’s already strict procedures:
Deep disinfection of each stateroom between cruises, including:
- Use of disinfectants and cleaning materials that meet the highest standards
- Soft goods in each stateroom (mattress, sofa, window coverings, chairs, etc.) disinfected between cruises
- Disinfection of all dining areas between meals
- Disinfection of all shared items like umbrellas, bicycles and other Adventure Center items
- Disinfection of all goods prior to loading on the ship
- Ongoing crew training in protective equipment use and hygiene
FOCUS ON CREW HEALTH:
Ensuring a healthy crew, including:
- Medical certificate required prior to start of contract
- Daily temperature checks
- Social distancing in crew living quarters
- Regular health screenings
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